CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services.

Engagement 52

Engagement Multi-Channel Exceptional Customer Service Loyalty 52

CSM Magazine

DECEMBER 20, 2022

Online gambling has become a major industry in recent years, and its success is due in large part to its ability to provide excellent customer service. From the ease of making deposits to the swiftness of payouts, online gambling sites have continuously worked to improve the user experience for their customers.

Customer Service 72

Customer Service Loyalty Programs Customer Service Representative Call Center 72

CSM Magazine

NOVEMBER 14, 2023

As we see the significant growth of online casinos in the gaming industry in general and in New Zealand in particular, VIP programs have become an effective tool for boosting player retention. They aim to increase loyalty and maximize customer value. So, how does it work in the best online casinos in New Zealand?

Loyalty 52

Loyalty 2023 Events Measurement 52