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CSM Magazine
MARCH 18, 2021
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier. Keyword AI: What is technologically behind a smart bot? . The technology behind it is called Conversational AI. Glock: Definitely!
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer. Mantis Vision.
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TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer. Mantis Vision.
CSM Magazine
NOVEMBER 3, 2022
The study, which was conducted among senior customer experience and technology leaders across several industries, looked to understand the trends, challenges, aspirations and expectations around customer experience. virtual assistants such as Siri or Alexa) and respond appropriately. 80% are using voice. 57% are using SMS.
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