ShepHyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

2022 64

2022 Article Loyalty Programs Customer Service 64

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. This data will help you create individual experiences for customers.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Pointillist

JUNE 15, 2018

For a grocery retailer, he says, 70% of active customers exhibit repeat purchase activity within a two-week period. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again. The first step is to integrate customer data available to you from different touchpoints.

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110