New Calabrio Report Diagnoses Why Contact Centres Struggle with High Agent Turnover in 2021
CSM Magazine
OCTOBER 5, 2021
The findings were announced on the first day of the annual Calabrio Customer Connect (C3) conference. This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. Calabrio previously surveyed agents on the same topic in 2017.
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