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111 Customer Service Statistics and Facts You Shouldn't Ignore

Help Scout

There’s a little something in the following chapters for everyone — whether you’re new and just trying to chart the way for your team or have been doing it for years. We see our customers as invited guests to a party, and we are the hosts. Jeff Bezos. The ROI of great customer service. “We Look at that last one! Salesforce ).

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams.

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