our-team jonathan-williams 
Gainsight
JUNE 11, 2021
Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. Major Takeaways: There are three levels in CS orgs: the achiever, the friend on the team, and the power or the CEO.
SurveySensum
JULY 14, 2020
A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams.
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