perspectives in-brief how-leadership-excellence-leads-to-world-class-customer-experience 
Gainsight
NOVEMBER 20, 2019
To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. It can seem daunting, but you of all people should know small rituals can lead to large results. Books for Product Managers.
Gainsight
MAY 21, 2021
His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. So, I couldn’t wait to dig into a big question: “How should Gainsight, aka THE Customer Success company, be onboarding their own customers differently?”
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