Retently

MARCH 18, 2024

Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count. Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective. Count on actionable insight to elevate your customer interactions.

Customer Service 141

Customer Service Net Promoter Score Customer Service Representative NPS 141

Integrity Solutions

MAY 23, 2023

Buying and selling preferences are changing — and they aren’t always compatible. Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever?

Sales 92

Sales Connections Social Media Communication 92

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? To gather actionable customer insights, surveys should cover key areas such as product/service satisfaction, customer support experience, pricing perception, and brand loyalty and further be analyzed to drive improvement.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. The reason I’m writing this article is that many loyalty teams have, historically, not executed brilliantly.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52