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Your organization’s siloed structure is inhibiting your digital future

West Monroe

Major business issues and opportunities, from DEI and ESG, to cybersecurity and digital transformation, don’t sit within just one business function, and addressing them requires a holistic view and collaboration across the organization. Why is collaboration such a strong pain point?

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46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software

Bold360

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish.