CX Club – Round 8 – Leadership (part 2) – Leadership Immersion, Project Phasing & Prioritisation
Ian Williams
MARCH 19, 2020
In this next video in the CX Club series, Ian Williams from Jericho and Christopher Brooks from Clientship CX look at leadership in terms of the way it relates to customer experience. The specific topics in this video are immersing the leadership team in the world of the customer, phasing of the CX programme and prioritisation of issues identified.
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