InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. According to research: Companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

Pointillist

JANUARY 19, 2022

How are you currently measuring this customer’s experience? From social media to placing a call to using her mobile app, every moment shapes her overall experience with your enterprise. Why Traditional CX Measurement Methods Don’t Measure Up. She reaches out via social media and then contacts customer service.

Customer Journey 75

Customer Journey Measurement Net Promoter Score Metrics 75

ChurnZero

JANUARY 13, 2023

The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities, new ideas, and excitement for the future. However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98