SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. But doing QBR right can be tricky.

Net Promoter Score 10

Net Promoter Score Document Metrics Feedback 10

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Shoshana Luria from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Touchpoint 98

Touchpoint Metrics Customer Success Document 98

ChurnZero

AUGUST 27, 2021

This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback, managing customer communications, and setting up self-service resources.

Touchpoint 52

Touchpoint Metrics Customer Success Document 52

CustomerSuccessBox

JANUARY 31, 2022

Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account. Over the past few years, you’ve spent a significant amount of time and energy building a relationship with your Executive Sponsor on your account.

ROI 52

ROI Customer Success Events Document 52