What’s the Downside of Tying Agent CSAT Scores to Their Performance?
SurveySensum
JANUARY 9, 2024
I believe that today’s consumers are more attentive to the quality of the service they receive rather than the product itself. More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service. Now, to understand and improve customer satisfaction, what metric do businesses measure?
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