when-customers-struggle-lessons-from-the-energy-sector 
CSM Magazine
MAY 19, 2022
Carly Freeman, Head of Customer Services at Insite Energy , shares some key lessons learned while helping people at the sharp end of a crisis. When times are hard for customers, high quality support is an absolute imperative. When our customers reach out to us, we must ensure we’re there to help.
Thunderhead
AUGUST 13, 2018
Iresa’s demise reminds the Energy Sector: Beware the Wrath of the Customer. The company was forbidden by Ofgem from taking on new customers in April 2017, again this March and in June 2018, that ban was extended indefinitely. Iresa was an ex-Energy provider. Iresa’s energy prices were among the cheapest.
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