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Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?

Steve DiGioia

But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. Sometimes we’re lucky and hire a gem who goes on to build customer relationships lasting years. You can’t get rid of an employee like this quick enough. What would you do?

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Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?

CSM Magazine

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers.