CSM Magazine

MARCH 28, 2024

This program may go further and help with scheduling, inventory management, supply change management, and customer service. Online Ordering Apps Consumers like having choices today, including when placing a food order. This program will automate repetitive tasks and free up employees for jobs that add value to the company.

Loyalty Programs 52

Loyalty Programs Financial Sales Loyalty 52

Beyond Philosophy

MARCH 28, 2024

In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that. Have you ever opened your email and seen a long, detailed message and then skipped it to move to an easier email to manage?

Presentation 78

Presentation Hotels Culture Sales 78

SurveySensum

MARCH 28, 2024

There’s an art to managing coursework, exams, and, let’s not forget, the all-important self-care. Leveraging productivity techniques is like unlocking a new level in the game of academia, where better time management equals more moments for relaxation and less academic stress. Mastering this delicate balance?

Roadmap 52

Roadmap Feedback Presentation Social Media 52

delighted

MARCH 28, 2024

Our take on how AI can benefit survey creation Here’s how Jack Gerli, Delighted’s Product Manager, explains the opportunity for AI enhancement on our survey creation flow: “Currently, our Surveys product offers recommended questions and full survey templates for popular use cases.

2024 64

2024 2023 Feedback 2021 64

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

Community offers brands efficient solutions across the business spectrum: support, success, CX, and marketing objectives can be managed and realized through Community. Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the ‘want behind the want’.

Customers

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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