PeopleMetrics

MAY 13, 2020

As always, be open to all ideas, support your team members, and set clear expectations. Research in employee e xperience shows that passionate, enthusiastic employees provide a better customer experience. In fact, engaged employees attract engaged customers, and higher customer engagement results in higher profits.

Employee Experience 116

Employee Experience Communication CEM 2001 116

PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager. Treat every customer like a house guest. Sean holds a Ph.D.

Hospitality 64

Hospitality CEM 2001 E-support 64

PeopleMetrics

MAY 28, 2020

W e review and refine this list with our client to make sure these categories make sense. Next, we include these root cause categories as “tags” in our alert management system that our clients use to manage their recover alerts. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 87

CEM 2001 ROI E-support 87

PeopleMetrics

JANUARY 28, 2021

My name is Madeline, and I am the Marketing Manager here at PeopleMetrics, and I joined the team in 2017 - just about four years ago. I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. I came from more of a traditional market research background.

2001 62

2001 2012 Feedback Books 62