Customer Guru

FEBRUARY 13, 2018

In this candid interview with Customer Guru, she discusses the challenges that she faced as a CX professional and how she resolved them. She has also explained the closed-loop process that has helped Ferns N Petals to massively improve the experience provided to customers.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Strativity

SEPTEMBER 14, 2016

FREMONT, CA—September 14th, 2016 —Strativity earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. For over a decade, Strativity Group has led dozens of organizations around the world into a new era of customer-centricity. About Strativity.

2016 40

2016 Customer Experience Management 2002 Management 40

BirdEye

OCTOBER 31, 2023

Services provided by online reputation management companies Top 7 reputation management companies online How to choose the best online reputation management company for your business FAQs about reputation management companies Streamline reputation management with Birdeye What is reputation management?

Management 109

Management Social Media Multi-Channel Feedback 109

Ecrion

FEBRUARY 24, 2020

This is definitely Customer Communication Management and creating the service contract is Document Automation. Consistent application of regulatory, legal and branding standards to communications. Customer Communication Management. Employ a 360-degree view of customer interactions. Digital Experience.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

SurveySparrow

MARCH 6, 2024

Real-time results: Get insights as and when responses come in. Create and manage surveys easily, even without technical expertise. Market research professionals Marketing and advertising teams Product managers Academic researchers Small businesses and entrepreneurs Individuals seeking feedback and insights G2 Rating: 4.4/5

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

BirdEye

JANUARY 11, 2023

Social media marketing is the process of creating, managing, and amplifying content related to your business or product on social networks. The main goal is to find ways to engage with your target audience by creating meaningful relationships that drive brand awareness and ultimately lead to conversions.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Businesses need to be better at treating customers as individuals , each with their own goals and preferences. Personas help unlock customer insight.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195