Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Customer Guru

FEBRUARY 13, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

COPC

MARCH 24, 2020

CX consulting services consistently drive highly desired outcomes, typically resulting in reduced operating costs and increased customer satisfaction and loyalty. . Measuring and managing the customer experience. Customer experience surveys design and execution. Structured support and training.

Consulting 40

Consulting 2002 Call Center Travel 40

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. I was genuinely fond of meeting and interacting with people, so the aviation industry was a perfect fit for me. We, as an organization, take customer satisfaction very seriously.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

SurveySparrow

MARCH 6, 2024

Cons Advanced features : Some users think that the tool lacks advanced customization options. Market Researchers Human Resources Professionals Customer Experience Managers Educators and Academic Researchers Event Planners Healthcare Professionals Government Agencies G2 Rating: 4.4/5 Who Uses SurveyMonkey?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52