Remove 2002 Remove Customer Experience Management Remove Innovation Remove Loyalty
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Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

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Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

Ferns N Petals passionately strives to be the largest premium gifting leader with flowers, gifts, cakes, and weddings being the core verticals driven by people first approach and innovation in all spheres of business. I started my career with Convergys in 2002 as a Customer Service Representative.

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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

CX consulting services consistently drive highly desired outcomes, typically resulting in reduced operating costs and increased customer satisfaction and loyalty. . Measuring and managing the customer experience. Customer experience surveys design and execution. Structured support and training.

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7 Books that changed our lives, will they change yours? – Essential summer reading

Beyond Philosophy

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. Customers make decisions emotionally. ? Habits drive many of your Customers’ decisions. ?

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