Customer Guru

FEBRUARY 13, 2018

In this candid interview with Customer Guru, she discusses the challenges that she faced as a CX professional and how she resolved them. She has also explained the closed-loop process that has helped Ferns N Petals to massively improve the experience provided to customers.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Ecrion

FEBRUARY 24, 2020

This interaction is certainly part of my Customer Experience with them. And, it was a component of a Digital Experience. This is definitely Customer Communication Management and creating the service contract is Document Automation. Customer Experience Automation Capabilities.

Customer Experience 52

Customer Experience Multi-Channel Document 2002 52

Strativity

SEPTEMBER 14, 2016

FREMONT, CA—September 14th, 2016 —Strativity earns a place in the list of 20 Most Promising Customer Experience Management Solutions Providers 2016 by CIOReview. The post Strativity named to CIOReview’s 20 Most Promising Customer Experience Management Solution Providers 2016 appeared first on Strativity.

2016 40

2016 Customer Experience Management 2002 Management 40

BirdEye

JANUARY 11, 2023

An effective way to convert social media followers into customers is to create valuable content and engaging experiences that convince followers to purchase your product or service. It allows you to target your content so that you can interact and develop relationships with customers in each of your locations.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

OCTOBER 31, 2023

Automating review management Reputation management companies help businesses stay on top of their review collection, management, and marketing processes. They assist in: Automating review requests so that every customer interacting with your business receives a prompt to share their reviews.

Management 110

Management Social Media Multi-Channel Feedback 110

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Businesses need to be better at treating customers as individuals , each with their own goals and preferences. Personas help unlock customer insight.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195