Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. Measuring and managing the customer experience.

Consulting 40

Consulting 2002 Call Center Travel 40

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. An effective way to convert social media followers into customers is to create valuable content and engaging experiences that convince followers to purchase your product or service.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

SurveySparrow

MARCH 6, 2024

SurveyMonkey can provide the insights you need to make informed decisions, whether conducting market research, gathering customer feedback, or measuring employee satisfaction. Cons Advanced features : Some users think that the tool lacks advanced customization options. It is an entire experience management platform!

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52