2002 Customer Experience Professionals Employee Experience Management 
Storyminers
FEBRUARY 17, 2021
Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. Give them the experience of going through the change you’re proposing. 2020 was, to say the least, a pretty crazy year.
Qualtrics
FEBRUARY 20, 2019
From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. While this may not sound like CX, it was an important foundation for all of my eventual work in experience management.
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