Customer Bliss

APRIL 11, 2017

Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He The Origins Of Net Promoter Score. About Brian.

NPS 163

NPS Net Promoter Score 2003 2007 163

Beyond Philosophy

DECEMBER 6, 2019

When I started Beyond Philosophy back in 2002, I could ascertain whether a company was customer-focused or not right away. This answer became my second book, Revolutionize Your Customer Experience , which explores how the culture of a company reflects how customer-centric the organization is. I wondered how I did that.

Net Promoter Score 171

Net Promoter Score Customer Centricity Airlines 2002 171

Beyond Philosophy

APRIL 7, 2016

This year, I think Customer Experience isn’t failing us; we are failing Customer Experience. This whole line of thinking started last June with the American Customer Satisfaction Index (ACSI) score. Customer Satisfaction score to denote the health of the economy. ACSI uses an overall U.S.

Net Promoter Score 113

Net Promoter Score 2002 CEM 2013 113

Beyond Philosophy

JANUARY 27, 2022

A recent guest on the podcast, David VanAmburg from the American Customer Satisfaction Institute (ACSI), shared some surprising statistics. First, we are near to the lowest point for customer satisfaction since the ACSI was formed in 1994. I thought I had felt this way before. . It was about CRM. . A few things. .

Net Promoter Score 78

Net Promoter Score 2001 2002 Customer Satisfaction 78

Beyond Philosophy

APRIL 7, 2016

This year, I think Customer Experience isn’t failing us; we are failing Customer Experience. This whole line of thinking started last June with the American Customer Satisfaction Index (ACSI) score. Customer Satisfaction score to denote the health of the economy. ACSI uses an overall U.S.

Net Promoter Score 60

Net Promoter Score 2002 CEM 2013 60

GetFeedback

JANUARY 31, 2020

Customer retention is a leading critical performance indicator for companies in 2002, and for good reason. Loyal customers drive increased revenue through referrals and repurchases, while the cost to acquire them has already been earned back. . Leverage CSAT for retention with focused survey questions.

Customer Retention 150

Customer Retention Net Promoter Score Omnichannel 2002 150

SurveySparrow

NOVEMBER 6, 2020

It has a variety of templates such as event surveys, market research, opinion polls, concept testing, customer satisfaction, employee engagement, etc. Qualtrics: Started in 2002, it is one of the oldest online survey tools in the market. Started in 2006, Formstack has more than 27,000 customers spread across the world.

Multi-Channel 45

Multi-Channel Net Promoter Score NPS 2002 45