Beyond Philosophy

MARCH 29, 2017

Excellence in user experience for the channels featured. I founded my global Customer Experience Consultancy in 2002 when Customer Experience wasn’t a thing yet. Reductions of redundancies or duplications. Optimization of the mix of channels for the customer and the company. For Omnichannel Strategy, WWJLD?

Omnichannel 119

Omnichannel 2002 Hotels Consulting 119

Beyond Philosophy

SEPTEMBER 19, 2019

Colson believes that in these times, human interaction and service takes on a renewed value for your Customer Experience. . User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . It’s a Cultural Thing. . Keep your promises.

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 18

Events 2006 Net Promoter Score 2007 18