Comm100

JANUARY 5, 2022

Excellent user experience . If something is complicated to use, customer experience will immediately suffer, and as so will engagement. Live Chat is one of the biggest providers that exist today, dating back to 2002. The top 4 factors government agencies need in live chat software . Zendesk Chat .

Government 80

Government 2002 Omnichannel Download 80

Beyond Philosophy

MARCH 29, 2017

Excellence in user experience for the channels featured. I founded my global Customer Experience Consultancy in 2002 when Customer Experience wasn’t a thing yet. Reductions of redundancies or duplications. Optimization of the mix of channels for the customer and the company. For Omnichannel Strategy, WWJLD?

Omnichannel 119

Omnichannel 2002 Hotels Consulting 119

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 59

Events 2006 Net Promoter Score 2007 59

Beyond Philosophy

SEPTEMBER 19, 2019

User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . Customer Experience design is often through the lens of the organization rather than from a customer’s point of view. I have been consulting on Customer Experience since 2002.

Customer Satisfaction 113

Customer Satisfaction 2002 Customers Books 113

Kerry Bodine

APRIL 30, 2019

And while Friendster (founded in 2002) paved the way for Myspace, and Myspace (founded in 2003) paved the way for our current social media giants, neither deserve credit in my book for sparking the customer experience discipline. This, in turn, created more kindling for the social network customer experience conflagration.

Events 18

Events 2006 Net Promoter Score 2007 18

SurveySparrow

NOVEMBER 6, 2020

The Team Advantage plan costs $28/user/month. The Team Premier plan will put you back by $75/user/month. Known for its minimalistic design and brilliant user experience, Typeform is one of the most popular online survey tools out there. Qualtrics: Started in 2002, it is one of the oldest online survey tools in the market.

Multi-Channel 45

Multi-Channel Net Promoter Score NPS 2002 45