2005 Competitive Advantage Customer Expectations Social Media 
C Space
SEPTEMBER 11, 2019
In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Charles Trevail.
SurveySensum
SEPTEMBER 8, 2023
These benchmarks can vary across industries due to differences in customer expectations and competitive dynamics. NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. But the relationship is stronger in some industries than in others.
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