2005 Customer Centricity Customer Change Social Media 
ShepHyken
JULY 29, 2016
This is the idea on which we founded our entire company — omni-channel customer service communication. The idea that when your customer changes the channel (i.e. These three proven practices will help your business create a customer-centric culture and help personalize the customer service experience.
C Space
SEPTEMBER 11, 2019
Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers.
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