2005 Customer Engagement Customer Service Representative Innovation 
ShepHyken
OCTOBER 5, 2021
Customer service professionals need to know how to easily access information for them to understand the context of the customer’s concerns.”. “The ease of the customer service representative’s job is a great indication of the customer satisfaction levels.
CSM Magazine
NOVEMBER 19, 2021
It’s the way of the world, and companies must adapt accordingly by investing in technology to help their customer service teams be proactive, not reactive. Customer engagement is a continuous process, and every customer interaction should be seen as an opportunity to make the next one better. The Big Picture.
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