Five Low-Cost Ways To Improve Your Customer Service And Customer Experience
Micah Solomon
OCTOBER 9, 2018
There are various systems out there for customer service recovery; if you don’t already have an alternative system in place, feel free to make use of my AWARE approach–Acknowledge, Widen, Agree, Resolve, Evaluate–which you can read about in detail here. Perhaps in 2005 it was okay to take 24 hours to respond to a customer email.
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