Experience Investigators by 360Connext

FEBRUARY 23, 2015

This means more than just amazing new vehicles, this means learning about how storied industries like this one continue to use the voice of the customer in their product development. Customers have a new voice in innovation. Any industry can learn how to hear customer feedback and weigh it against what’s next.

Innovation 262

Innovation Consumers Social Media 2016 262

InMoment XI

JANUARY 4, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Engagement 439

Engagement Customer Engagement Innovation Technology 439

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Let us know in the comments below!

Innovation 259

Innovation Feedback Automotive Social Media 259

Braze

OCTOBER 18, 2023

To help brands dig deeper into what's possible for customer engagement with the right technology at their fingertips, Braze brought together more than 70 speakers—including thought leaders, senior executives, innovative marketers, and customer engagement subject matter experts—at our annual Forge…

Customer Engagement 114

Customer Engagement Technology Engagement 2023 114

Avaya

MAY 8, 2019

That means customizing offerings for the needs of each client, and meeting each client in the context of the markets they serve has always been a key ingredient of C3i Solution’s market leadership. In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

Customer Engagement 52

Customer Engagement Engagement Webinar Customer Journey 52

CSM Magazine

MAY 9, 2024

However, conservative thinking can sometimes stifle innovation. Building a Unified Customer Engagement Platform Guillaume Faure, Solutions Manager at Sabio, highlighted the growing importance of unifying contact centres, CRM, AI and data management and analysis into cohesive platforms. Re-imagine your customer journeys.

Innovation 52

Innovation Technology Customer Service Customer Journey 52

Experience Investigators by 360Connext

DECEMBER 17, 2014

Eye-popping innovation for top-notch service. Mike’s favorite assignments are ‘Store of the Future’ and ‘Sustainable CX Innovation Platforms’. Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

Innovation 275

Innovation Connections Consumers Sports 275

SAP Customer Experience

FEBRUARY 2, 2023

An increasing number of utilities companies are exploring omnichannel customer engagement to reduce customer attrition and enhance customer loyalty.

Omnichannel 83

Omnichannel Customer Engagement Engagement Innovation 83

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

Beyond Philosophy

APRIL 19, 2024

For instance, Ikea’s narrative of cost-saving design innovations clarifies the correlation between low price and high quality. The post How to Craft Compelling Stories to Unlocking True Customer Engagement appeared first on Beyond Philosophy. We’d love to hear it and might feature it on the podcast and in the newsletter.

Customer Engagement 88

Customer Engagement Engagement Connections Innovation 88

Storyminers

MARCH 17, 2021

Instead, it’s with a well-designed experience that adds value to your customers, engages your employees, then benefits the bottom line. It’s essential to focus on profit-making last in the design process so that you stay focused on what your customers want most and will genuinely adopt. We know this idea works!

Innovation 98

Innovation Social Media Article Brands 98

SAP Customer Experience

JULY 4, 2023

Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel.

Customer Engagement 74

Customer Engagement Engagement Innovation Customers 74

Lumoa

AUGUST 25, 2020

They strike at the heart of the concept of customer engagement, that oft-used buzzword you’ll find referenced across the internet. But what is customer engagement? By the time we’re through, you’ll have a clear understanding of how to improve your customer engagement and ways to quickly get started.

Customer Engagement 83

Customer Engagement Engagement Social Media Net Promoter Score 83

Win the Customer

SEPTEMBER 12, 2023

Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. Personalization: The Cornerstone of Modern CX 1.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

SAP Customer Experience

APRIL 5, 2022

“Project results of ‘New request process for professional SAP Note Translations’ from the SAP Customer Engagement Initiative”???????????? ??????SAP SAP Customer Engagement Initiative ?????????? Customer Influence ?? SAP Customer Engagement Initiative ????????????SAP????????????????SAP

Customer Engagement 87

Customer Engagement Engagement Customers User Experience 87

Experience Investigators by 360Connext

DECEMBER 3, 2014

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 232

Innovation Customer Service 2014 Social Media 232

CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Influitive

AUGUST 3, 2021

Nutanix, a leader in private cloud, hybrid and multi-cloud computing, continually looks for ways to improve its products and services for customers. Christie Vaughan, Manager of Customer Marketing at Nutanix, […].

Innovation 52

Innovation Customer Engagement Engagement Customers 52

Optimove

MAY 20, 2024

Brands do not have direct access to their end-user customer data. Jabra, an audio equipment manufacturer, uses an innovative approach to post-purchase journeys that demonstrates the bridge to close this manufacturer-to-end-user data gap.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

ShepHyken

SEPTEMBER 15, 2017

Artificial intelligence marketing (AIM) is an innovative way for marketers to bridge the gap between data science and execution. In order to succeed and engage with their customers in real and meaningful ways, marketers need to be ready to embrace this new wave of marketing intelligence. Better Ad Optimization.

Customer Engagement 197

Customer Engagement Blog Engagement Marketing 197

Optimove

APRIL 18, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Customer Engagement 76

Customer Engagement Innovation Engagement Brands 76

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Lithium

OCTOBER 8, 2021

Joining the podcast is a powerhouse of innovation, Anna Chu ( ). Looking for the secrets to creating sensational customer experiences? Check out the CX Confessions: The Customer Experience Show. Interested in becoming a Titan of Customer Engagement? Learn about what it takes to ascend to Titan status

Customer Engagement 87

Customer Engagement Engagement Innovation Customers 87

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. Always acknowledge customer concerns. Communicate improvements.

Innovation 52

Innovation Feedback Multi-Channel Demo 52

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. VBRs provide account-specific data with real-time metrics that increase customer engagement and retention.

Innovation 88

Innovation 2023 Customer Success Sales 88

Think Customers

MAY 6, 2015

The marketing and customer engagement landscape is getting more crowded and enterprise firms increasingly find themselves competing with nimble startups that offer innovative solutions. As a result, enterprise companies are turning to innovation labs for a competitive edge. 1to1Media.com/weblog.

Innovation 80

Innovation Customer Engagement Engagement Blog 80

CSM Magazine

JULY 10, 2023

As the sun set on London’s iconic River Thames, attendees of our ‘Disrupt on the River’ event found themselves not just on a boat, but at the helm of the future of customer engagement. They also shared insights from their own experiences working with customers to improve their CX. Our mutual goal?

Innovation 52

Innovation Events Travel Technology 52

Optimove

JULY 24, 2024

Optimove’s CRM Marketing Platform delivered powerful results With Optimove and Meta integration, Scientific Games created innovative segments that fueled targeted advertising precision, customized messages that resonated with players, and impressive campaign results.

Innovation 52

Innovation 2029 Social Media Government 52

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Voice-First Experience: Innovation and Disruption.

2019 174

2019 Innovation Entertainment Events 174

SurveySensum

DECEMBER 19, 2023

Brands diving into this modern approach are reaping rewards, with 64% noting a surge in customer engagement linked directly to their digitally promoted signage. So how do you leverage this tool to amplify customer engagement? Digital signage surveys are interactive displays that collect customer feedback in real-time.

Customer Engagement 52

Customer Engagement Engagement Feedback Interaction 52

Experience Investigators by 360Connext

AUGUST 18, 2016

The post Mobile Innovation Is Not About Your Phone! appeared first on Customer Experience Consulting. While “Mobile First” has been the mantra for at least the last few years for most smart companies, it’s really only taking off now. And now it’s almost too late.

Innovation 160

Innovation Consulting Customer Experience Connections 160

Uplight

JANUARY 22, 2024

We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more! Uplight will also be hosting social Read More The post AI, Innovation, and Clean Energy: a Sneak Peak at Uplight’s 2024 Conference Lineup appeared first on Uplight.

2024 59

2024 Innovation 2023 Events 59

Alida

APRIL 4, 2017

Prioritize customer engagement, not customer service. An engaged customer is a profitable one. Home audio brand Sonos, for instance, recently opened a “listening boutique” store, where customers can experience the company’s innovative products in person.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191