Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. Net Promoter Score – the customer loyalty metric. Is the Net Promoter Score too simple?

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54

Comm100

MARCH 2, 2022

In Acquia’s Customer Experience Trends Report surveying over 6,000 consumers worldwide, only 10% strongly agreed that ‘most brands meet their expectations for what they consider a good experience.’ In the same report surveying 600 marketers of director-level and above, 82% believe they are meeting CX expectations.

Customer Expectations 52

Customer Expectations Net Promoter Score 2005 Customer Experience Management 52

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

NPS 121

NPS Financial Feedback Net Promoter Score 121

ProProfs Chat

DECEMBER 23, 2019

Customer experience metrics have penetrated most organizations. So, the chances of your business relying on these insights are quite probable. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

C Space

FEBRUARY 11, 2020

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Outside In: New and Emerging Conversations on Customer Centricity is a collection of. The Right Insight. We All Need Friends.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52