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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

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10 Top Business Lessons Small Businesses Can Learn from Amazon

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Build what your customers are telling you they want. When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated. And be patient.”

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The 2021 Chatties Awards – Winners Announced!

Comm100

We understand just how difficult customer service and support can be. Customer enquiries soared as panicked customers bombarded teams with questions, many of which had never even been asked before. Versiti , Customer Service Chat Team. Jennifer encapsulates so many aspects of a customer service champion.

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