2006 Consumers Customer Service Customer Service Training 
Service Untitled
OCTOBER 13, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Only one in five people valued good service over the quality of food.
Service Untitled
MARCH 12, 2010
Service Untitled The blog about customer service and the customer service experience. The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. Customer loyalty built on company focus I grew up in a very small town where we.
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Myra Golden
AUGUST 29, 2016
If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.
Myra Golden
AUGUST 29, 2016
If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.
Service Untitled
MARCH 31, 2010
Service Untitled The blog about customer service and the customer service experience. Toll collectors need to have customer service training also. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.
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