2007, Average Handle Time, Consumers and Net Promoter Score

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2007

Average Handle Time

Consumers

Net Promoter Score

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. How many people are familiar with net promoter score?

Customer Experience

Customer Experience Customer Service Customers Hospitality

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

MARCH 12, 2019

In 2007, I was a young professional trying to really understand what I wanted to build my career off of; what was going to be my niche or my nitch? ” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management.

Culture

Culture 2019 Engagement Net Promoter Score

CXDNA Update

Customer Experience Keynote Speaker: Customer Service vs Customer Experience

People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

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