This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2007 Remove Customer Centricity Remove Lifetime Customer Related Topics
Net Promoter Score Customer Experience Professionals Customer Experience Design Customer Retention Chief Customer Officer NPS Voice of Customer Customer Relationship Management Customer Service Training Competitive Advantage More Related Topics >
article thumbnail

Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

MAY 20, 2015

Today I am sharing a story about a company that has had an overt Customer Centric culture for many years. Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. The company was named ninth on Business Week’s top 25 companies customer service list in 2007.

Net Promoter Score 97
Net Promoter Score 2007 2014 2015 97
article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.

2020 132
2020 Customer Experience Magazine Consulting 132
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 40,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024