Daniel Group

SEPTEMBER 23, 2021

I think you guys started in 2007. What were management key objectives for getting into CX and getting this program going back then? And so, as a result of that, we said, “Well, if we’re going to be a customer focused organization,” which we had been for 80 years, “why would we stop? Quite a lot.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

Michel Falcon Experience

OCTOBER 10, 2014

. It was in 2007 that I set a goal to become a customer experience consultant and keynote speaker. I recognized that the companies we admire have made a premeditated effort to put their customers at the core of their business. Being a capitalist, I focus my attention on customer experience because of revenue and profits.

Customer Experience 143

Customer Experience Net Promoter Score 2007 Customer Centricity 143

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132