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Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

The company was named ninth on Business Week’s top 25 companies customer service list in 2007. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. Most of all, I TRUSTED them.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. He is an international speaker, author of a bestseller, and has received the “Lifetime Achievement Award for contribution to Business” at Gartner’s Annual Summit in 2007. LinkedIn : [link].

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