ShepHyken

MAY 26, 2017

seconds in 2008 with a mind boggling 19.19 So, what are the most-necessary Customer Experience metrics your Business should keep tabs on? Net Promoter Score (NPS). The Net Promoter Score needs no grand introduction. The ‘holy grail of metrics’ is used by most companies worldwide to track customer loyalty.

Metrics 92

Metrics Net Promoter Score Blog Effort Score 92

PeopleMetrics

OCTOBER 22, 2015

In our last post, we covered the difference between customer satisfaction and customer effort score. Both of those metrics are good for examining transactional elements of the customer experience. In this post, we’ll take a look at two more advanced fits: Net Promoter Score and customer engagement.

Net Promoter Score 106

Net Promoter Score Customer Engagement NPS Engagement 106

Clicktools

JANUARY 27, 2017

Net Promoter Score® (NPS®). Fred Reichheld’s Net Promoter Score (NPS), the first and most widely known survey methodology, determines customer loyalty. This method was certainly instrumental in the wider adoption and popularity of customer-centric strategies, but NPS has also been widely criticized.

NPS 49

NPS Net Promoter Score Effort Score 2008 49

Wootric

AUGUST 4, 2020

It is the ideal way to tie customer loyalty to revenue. But, you’ll also need metrics that tell you, more granularly, what’s going on and why at each stage of the customer journey. So we also use Customer Journey Metrics like Net Promoter Score, Customer Effort Score, Customer Satisfaction, etc.

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52