Magellan Solutions

MARCH 24, 2020

This multi-awarded newspaper outsourced its inbound customer retention to a BPO company. Established in 2008, Hootsuite is serving over 18 million customers. The management decided to outsource part of their customer service to quickly scale their support operations. The Bank of America. JPMorgan Chase & Co.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Service 52

Customer Service Customer Experience Magazine Books 52