ShepHyken

MAY 31, 2017

I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. He stood out, compared to many of his co-workers, as a person willing to do anything within his power to take care of his customers. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Airlines 83

Airlines 2008 Customer Focused Customer Service Training 83

Magellan Solutions

MARCH 24, 2020

This multi-awarded newspaper outsourced its inbound customer retention to a BPO company. Established in 2008, Hootsuite is serving over 18 million customers. The management decided to outsource part of their customer service to quickly scale their support operations. The Bank of America. Fair pricing.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.

Customer Service 52

Customer Service Customer Experience Magazine Books 52