2009 Brand Values Customer Centricity Customer Satisfaction 
ClearAction
FEBRUARY 7, 2016
Customer-Focused Marketing. Building a Customer-Centric Culture. The Impact of Customer Experience Interaction. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Integrating Customer-Focus & Measurement in Day-to-Day Business.
CSM Magazine
FEBRUARY 7, 2023
The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. It also uncovered that 3 in 5 consumers would switch brands due to negative contact centre experiences.
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