SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

ClearAction

OCTOBER 1, 2018

Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Only 22% of companies now are operationalizing, aligning or embedding CX.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

SmartKarrot

FEBRUARY 15, 2022

Bill Quiseng is a well-known blogger and professional speaker who gives valuable keynote sessions on customer service. His interactions provide real-world experiences to give frontline workers so they can manage customers and develop meaningful relationships and brand loyalty with them. Blake Morgan. Jeanne Bliss.

2022 10

2022 Customer Service Social Media Customer Centricity 10