Bold360

DECEMBER 12, 2019

Sure, you know the importance of customer service. One look at customer service statistics and it’s clear that consumer expectations when it comes to service aren’t just rising—they’re skyrocketing. If you want to stay competitive, it’s critical to step up your customer service game.

Customer Service 40

Customer Service 2010 Competitive Advantage Poor Customer Service 40

Interactions

JUNE 24, 2021

So then the question becomes: With so many resources invested in customer experience, why is it still falling short for many brands? Taking a step back, we know that there are some things that brands are collectively doing right in customer experience. Imagine if we time travelled back to 2010.

Customer Experience 71

Customer Experience Contact Center 2010 Poor Customer Service 71

Bizagi

JULY 8, 2020

2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty. The same is true now.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Blog 41

Blog 2010 2006 Poor Customer Service 41

LiveChat

APRIL 10, 2017

Consider the following infamous example of poor customer service on the part of British Airways. Within a half-hour of the customer’s tweet, a representative from Whole Foods responded to their message and provided a quick and easy solution to the oh-so-minor problem the customer faced.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28