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Remove 2010 Remove Customer Expectations Remove Technology Remove Virtual Agent
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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. In an environment where customer expectations are rapidly evolving, and flexibility is key to survival, cloud platforms have set new standards for engagement and satisfaction.

Contact Center 48
Contact Center Virtual Agent Net Promoter Score Fashion 48
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2019 in Review: Conversational AI and Customer Experience Trends

Interactions

DECEMBER 18, 2019

It’s not often that rapidly forward-moving industries like customer experience and Conversational AI look back on the past (to be honest, there’s really just no time), but If you did, you would find that customer experience was way different 10 years ago. . That meant a lot of frustrated customers. . CX is King .

2019 62
2019 Customer Experience 2010 Contact Center 62
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