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APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Service Untitled

MAY 13, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: hi-lo Possibly Related Posts: All about customers Customers come to your business and buy services or products. Is customer service commensurate with price in real estate sales?

Blog 44

Blog Feedback 2010 2006 44

C3Centricity

AUGUST 17, 2020

89% of consumers have stopped doing business with a company after experiencing poor customer service. RightNow Customer Experience Impact Report. Walker forecast that by 2020, customer experience will overtake price and product as the key brand differentiator. Customers 2020 Report. CEI Survey.

Customer Centricity 63

Customer Centricity Social Media Poor Customer Service Airlines 63

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers. Source: CEI Survey).

2016 59

2016 Poor Customer Service Social Media 2020 59

Retently

FEBRUARY 27, 2019

Your main goal is to map the customer journey , identify the touch points, and, on this ground, send out highly targeted personalized campaigns so that to make yourself visible as a reliable source of knowledge. Be there for your customers, always ready to help, and they will reward you accordingly. Customer engagement content.

Social Media 133

Social Media NPS Customers Feedback 133