Remove 2010 Remove Customer Service Remove Exceptional Customer Service Remove Sales
article thumbnail

Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What has Biggby done right?

article thumbnail

Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Blog 41
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# L.L.Bean ranks #1 in customer service L.L. Louis market.

Blog 41
article thumbnail

The Mercedes Benz customer experience shines

Service Untitled

The biggest complaints are waiting for someone to help us, sales personnel with little knowledge of their product, and sales people who are pushy and obnoxious. The results weren’t really surprising, but it does provide us with some interesting information that lends itself to customer service improvement ideas.

article thumbnail

Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. In December, 2008 Wells Fargo stepped in after the government forced the sale to avoid the failure of Wachovia. My congratulations to a team of professionals for going that extra mile for customers.

Blog 41
article thumbnail

10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

Microsoft signed a three-year outsourcing deal with Infosys Technologies in 2010. This IT consulting company in India managed the internal IT services of the software giant. The deal included services such as IT help desk, desk-side services, and application support. They also moved their call center operation to India.