Hello Customer

JANUARY 6, 2022

Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. The customer effort score (CES) is a key metric that shows companies how simple or difficult it is for customers to do business with them. Wondering how you can do that? CES: what is it?

Effort Score 98

Effort Score Net Promoter Score Touchpoint Metrics 98

SurveySparrow

MAY 16, 2024

Key Features Variety of Quiz Templates: You can create personality, assessment, or score-based quizzes. Plus, they are image—and video-supported. Instant Feedback: While Quizlet focuses on gamified learning, Surveysparrow lets you improve upon instant feedback and responses from the Quizzes. Live Feedback.

2024 52

2024 E-support 2006 2010 52

Lumoa

JUNE 28, 2018

HubSpot realized that when a customer starts using the software, there has already been a long journey to this point from initial discovery, blog articles or marketing and sales e-mails. For HubSpot, it’s crucial to act on customer feedback as soon as they receive it. We follow up as much as possible after we receive customer feedback.

Customer Centricity 64

Customer Centricity Culture NPS Net Promoter Score 64