Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. How to Calculate Social Customer Care ROI. Social media metrics.

ROI 45

ROI Social Media Airlines Customer Service 45

CSM Magazine

SEPTEMBER 21, 2016

So why then would government care about providing good customer service? When it’s shouted across social media. So the airlines encouraged fliers to voice their frustration on social media using #HateTheWait. Federal Government, it all started April 2011 with an edict from the top. The result?

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Government Customer Service Airlines Social Media 40

Service Untitled

FEBRUARY 22, 2011

Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

Customer Service 45

Customer Service 2011 Transportation Poor Customer Service 45

PeopleMetrics

JANUARY 28, 2021

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. It is the experience, it's everything that we provide to customers. Now it's 2021 - 10 years later.

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2001 2012 Feedback Books 62

ProProfs Chat

JULY 19, 2019

The impact of the digital age on the customers’ decision making can be simplified down to: More options. More influence over other customers. For 96% of customers, customer service is important for brand loyalty. Understanding Customer Experience: The Customers’ Point-of-View. More switching power.

Customer Experience 93

Customer Experience Omnichannel 2017 Poor Customer Service 93