Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. How to Calculate Social Customer Care ROI. Social media metrics.

ROI 45

ROI Social Media Airlines Customer Service 45

CSM Magazine

SEPTEMBER 21, 2016

When it’s shouted across social media. Probably one of the most poignant examples of government customers exclaiming that they are fed-up with poor customer services was the fervor earlier this year with the Transportation Services Administration (TSA). And they obliged. The result? For the U.S.

Government 40

Government Customer Service Airlines Social Media 40

PeopleMetrics

JANUARY 28, 2021

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. I would call it.

2001 62

2001 2012 Feedback Books 62

ProProfs Chat

JULY 19, 2019

A customer’s understanding of what customer experience involves is ever evolving and ever-changing. Their definition is not restricted to only what the companies provide, but it is something that changes with time and technology. Customer expectations are always increasing; they don’t stop; they don’t devolve.

Customer Experience 93

Customer Experience Omnichannel 2017 Poor Customer Service 93